FAQS

Most items are made to order or released in limited quantities. Please allow 1–10 business days for processing before shipment.

All sales are final. Once an order is submitted, cancellations, exchanges, and order changes are not guaranteed.

Contact us as soon as possible. If your order has already entered processing or shipped, the address may no longer be changed.

After processing, domestic delivery typically takes approximately 1–6 business days depending on the carrier and destination.

Yes. International shipping is available to supported destinations. Delivery times and import fees vary by country.

International customers are responsible for any duties, taxes, customs charges, or additional fees required by their country.

First check around your delivery location and with household members, neighbors, or building staff. If the package still cannot be located, contact the carrier and then contact SNKR HEAD with your order information.

Contact us within 30 days if your package appears to be lost in transit so we can review the order and carrier information.

All sales are final. We do not accept standard returns or exchanges.

Contact us within 5 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue.

Our product names use an internal SNKR HEAD coding system.

EXAMPLE: A0-T01 = SNKR HEAD / TOP / STYLE 01. THE LAST TWO NUMBERS IDENTIFY THE STYLE.

Use the size chart linked on the shop page before placing your order. Sizing may vary by item.

Some products may restock while others are limited releases. Availability is not guaranteed.

Available payment options will appear securely during checkout.

Payments are processed through the secure checkout providers connected to the SNKR HEAD website. SNKR HEAD does not manually collect your complete card information.

Use the CHECK ORDER STATUS link in the footer or the secure order link sent to the email address used during checkout.

Check your spam or junk folder first. If you still cannot find it, contact us with the name and email address used for the order.

Use the CONTACT link in the footer for order questions, product questions, or customer support. Please include your order number when contacting us about an existing order.