SHIPPING & FAQ

How Much Does Shipping Cost?

Shipping costs are calculated automatically at checkout based on your order's size, weight, shipping destination, and selected shipping method. Any available shipping promotions will be applied automatically during checkout.

Do You Ship Internationally?

Yes. SNKR HEAD BRAND ships to customers worldwide.

International shipping rates and delivery times vary by destination. Please note that international customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their local government.

When Will My Order Arrive?

Processing Time

Most orders are processed within 1–10 business days.

Certain items—including made-to-order apparel, limited releases, and Sneaker Concierge orders—may require additional processing time.

Shipping Time

United States: Typically 1–6 business days after your order has been processed.

International: Delivery times vary depending on the destination country and shipping carrier.

Once your order ships, you'll receive an email containing your tracking information. You can also log into your SNKR HEAD BRAND account at any time to view your order status and tracking updates.

Please note that shipping estimates are not guaranteed and may be affected by weather, holidays, customs processing, or carrier delays.

How Can I Contact Customer Support?

We're happy to help.

For questions regarding your order, products, or Sneaker Concierge requests, please contact us at:

Email: support@snkrheadbrand.com (or replace with your preferred support email)

We strive to respond to all inquiries within 1–2 business days.

Can I Request Sneakers or Products That Aren't Listed?

Yes.

Through our Sneaker Concierge service, we may be able to source authentic sneakers and select products that are not currently listed on our website.

Simply contact us with:

  • Brand

  • Model

  • Size

  • Colorway

  • Condition (New or Used)

  • Budget (optional)

Availability and pricing are subject to market conditions, and submitting a request does not guarantee availability.

Do You Restock Products?

Some apparel collections and accessories may be restocked periodically.

However, many of our releases are produced in limited quantities and may not be available again once sold out.

Sneaker inventory is subject to market availability and may change without notice.

To stay informed about new releases, exclusive drops, and restocks, subscribe to our email list and follow SNKR HEAD BRAND on social media.

Are All Sneakers Authentic?

Yes.

Every sneaker sold by SNKR HEAD BRAND is guaranteed to be authentic. Products are carefully inspected before shipment to ensure they meet our authenticity and quality standards.

Can I Change My Shipping Address After Ordering?

If your order has not yet entered processing, we may be able to update your shipping address.

Please contact us as soon as possible. Once an order has entered fulfillment or has been shipped, we cannot guarantee address changes.

What If My Package Is Lost or Damaged?

If your package arrives damaged or appears to be lost in transit, please contact us within 5 days of delivery (or the estimated delivery date for lost packages).

Include your order number and any supporting photos if applicable, and we'll work with the shipping carrier to resolve the issue as quickly as possible.