RETURN & REFUND POLICY

Effective Date: July 29, 2026

At SNKR HEAD BRAND, we take pride in delivering premium apparel and authentic footwear. Due to the limited nature of our products, exclusive releases, and made-to-order items, please review our return policy carefully before placing your order.

ALL SALES ARE FINAL

Unless otherwise required by law or specifically stated below, all sales are final.

We do not accept returns, refunds, or exchanges due to:

  • Incorrect size ordered

  • Change of mind

  • Buyer remorse

  • Preference changes

  • Ordering the wrong item

  • Delays caused by shipping carriers

  • Limited-release or exclusive product availability

Please review your order carefully before completing your purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is:

  • Damaged

  • Defective

  • Misprinted

  • Incorrect

please contact us within 5 calendar days of delivery.

Email:

support@snkrheadbrand.com (replace if you're using another email address)

Include:

  • Your order number

  • Your full name

  • A description of the issue

  • Clear photos showing the problem

If your claim is approved, we will, at our discretion:

  • Replace the item,

  • Repair the issue where applicable, or

  • Issue a refund if a replacement is unavailable.

Items showing signs of wear, washing, alteration, or misuse are not eligible.

FOOTWEAR & AUTHENTICITY

All footwear sold by SNKR HEAD BRAND is sold as authentic.

Due to the collectible nature of sneakers and concerns regarding product integrity, all sneaker and footwear sales are final unless:

  • The incorrect pair was shipped;

  • The item arrives damaged; or

  • The item is verified to be inauthentic.

Any authenticity claim must be submitted within 5 days of delivery and may require additional documentation before a determination is made.

SNEAKER CONCIERGE ORDERS

Orders fulfilled through our Sneaker Concierge service are specially sourced based on your request.

Once a concierge order has been confirmed or purchased from a supplier, it cannot be canceled, refunded, or exchangedunless:

  • We are unable to source the requested item, or

  • The item arrives damaged or materially different from what was agreed upon.

ORDER CANCELLATIONS

Orders begin processing shortly after they are placed.

Cancellation requests will only be considered before processing has begun.

Once an order has entered production, fulfillment, or shipping, it cannot be canceled.

If we approve a cancellation before processing begins, any applicable payment processing fees that cannot be recovered by SNKR HEAD BRAND may be deducted from your refund.

LOST, STOLEN, OR DELAYED PACKAGES

Once a package has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

If your package is:

  • Lost in transit

  • Marked delivered but not received

  • Delayed

please contact us within 30 days of the estimated delivery date so we can assist in opening a carrier investigation.

Orders returned because of an incorrect or incomplete shipping address provided by the customer may require additional shipping charges before they can be resent.

SHIPPING & PROCESSING

Standard processing time is:

1–10 business days

Estimated shipping:

1–6 business days within the continental United States

Processing times may be longer during:

  • Product launches

  • Limited releases

  • Holidays

  • High-volume sales events

Shipping estimates are not guaranteed.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged unless they arrive damaged or incorrect:

  • Sneakers and footwear

  • Limited-release products

  • Made-to-order apparel

  • Socks

  • Undergarments

  • Gift cards

  • Digital products

  • Mystery boxes

  • Final sale merchandise

  • Items discounted 40% or more

REFUSED OR UNDELIVERABLE SHIPMENTS

If an order is returned because:

  • Delivery was refused,

  • The package was unclaimed, or

  • An incorrect address was provided,

the original shipping charges are non-refundable.

Additional shipping fees may apply before the order is reshipped.

CHARGEBACKS

Customers agree to contact SNKR HEAD BRAND before initiating a chargeback with their payment provider.

Fraudulent or abusive chargebacks may result in the suspension of future purchases and may be contested with supporting documentation, including shipment tracking, delivery confirmation, and order records.

CONTACT US

If you have any questions regarding this Return & Refund Policy, please contact us:

SNKR HEAD BRAND

Email: support@snkrheadbrand.com (or your preferred support email)

Website: www.snkrheadbrand.com